Frequently Asked Questions

Everything you need to know about your SoBuy home transformation.

What are your shipping costs and delivery times?

We offer standard shipping across the mainland. Orders are typically processed within 24-48 hours, with delivery taking 3-5 business days depending on your location.

What is your return policy for furniture items?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item in its original packaging and condition for a full refund or exchange.

Does SoBuy furniture come with a warranty?

Yes, all SoBuy products come with a standard 1-year manufacturer warranty covering defects in materials and workmanship under normal household use.

How do I track my order status?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay for interest-free installments.

Is assembly required for your products?

Most of our furniture is shipped flat-packed to ensure safe transport. Detailed, step-by-step instructions and all necessary hardware are included in every box.