Returns & Exchanges

At SoBuy, we want you to be completely satisfied with your home furniture purchase. If you are not happy with your order, you can return your items within 30 days of delivery for a full refund.

1

Initiate Your Return

Contact our customer service team with your order number and the reason for the return to receive a Return Authorization.

2

Pack Your Items

Carefully disassemble the furniture and place all components into the original packaging to ensure the item is protected during transit.

3

Ship the Package

Affix the provided shipping label to the box and drop it off at your nearest authorized carrier location or schedule a pickup.

4

Receive Your Refund

Once our warehouse inspects the returned furniture, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing